Can I change my existing order?
You can change an existing order within 24 hours of confirming the order/checkout. However, you may refuse to receive the goods from the delivery person provided you pay for 2Xshipping cost.

Can I change receiver name/ delivery address for my existing order?
You can change receiver name/ delivery address provided you pay full amount in advance.

What is ZIAZIMA’s cancellation policy?
You can cancel an order within 24 hours of confirming the order/checkout.

Is there an extra cost for order cancellation?
Cancellation of existing order after 24 hours of confirming the order/checkout will cost you 2Xshipping cost.

What is ZIAZIMA’S return policy?
You can return the product if a wrong or damaged product is delivered. You have to help us to keep transparency in the transaction by reporting the wrong or damaged product instantly to the delivery person upon receipt of the product.